Tenant FAQs

You can pay your rent through our online portal, by check, or money order. If paid by check or money order an additional $10 processing fee will be applied.

Yes, renter's insurance is required to protect your personal belongings. See Renters Benefit Package for Details.

You can submit maintenance requests through our online portal or contact our office 210-970-8388. Failing to adhere to these safety measures may result in the resident being held liable for the costs associated with the repair of any subsequent damage.

Some properties allow pets with a pet fee. Check your lease agreement for details. See Screening Criteria for more information.

Lease renewal information will be sent to you before your current lease expires.

Subleasing is subject to approval. Please contact our office for more information.

Late fees may apply. Refer to your lease agreement for specific details.

Any alterations to the properties must be approved by management.

You can request a copy of your lease agreement from our office. Or visit your tenant portal.

Early termination may be subject to penalties. Contact us to discuss your situation.

Emergency maintenance can be reached at 210-970-8388.

We host community events periodically. Check our bulletin board or newsletter for details.

Details on security deposits can be found in your lease agreement.

Installation of satellite dishes or cable may require management approval.

You can update your contact information through the online resident portal.

Guests are welcome, but extended stays may need approval. Check your lease for details.

Check your lease agreement for information on any grace period for rent payments.

Breaking the lease may be subject to penalties. Please contact us to discuss your situation.

Check your lease agreement to see which utilities are included and which are the tenant's responsibility.

You can request pest control services through our maintenance portal. When enrolled, pest control services are covered for up to 4 services per year. See Resident Benefit Package.

Moving-out instructions will be provided closer to the end of your lease term.

Any changes to the lease agreement must be approved by management, and may be subject to additional fees.

Details on resident parking can be found in your lease agreement.

You may reach out to my office for more information about the Resident Benefit Package.

To obtain your mailbox key, please visit the Post Office in your area. To find out which Post Office branch services your address, call the US Postal Service at (800) 275-8777.

1. Prior Approval from HOA: Before installing a satellite dish, residents are required to check with the HomeOwners Association (HOA), especially if their property falls under a mandatory HOA. Many HOAs mandate obtaining written permission before installation, and the dish must comply with the HOA's rules. Any fines imposed by the HOA due to the installation are the responsibility of the resident.
2. Location Requirements:Satellite dishes or antennas must be installed in accordance with the following guidelines: Inside your dwelling. In an area outside your dwelling (e.g., patio, back yard) or any other area exclusively assigned to you per your lease. Installation on roofs, exterior walls, windows, windowsills, or fences is strictly prohibited.
3. Removal and Damages: Upon moving out of the dwelling, residents are obligated to: Remove the satellite dish, cable, or antenna, along with all related equipment. Bear the cost of any damages incurred, including repair and repainting expenses reasonably necessary to restore the leased premises to its original condition before the installation of said equipment.

Adhering to these guidelines ensures compliance with property regulations and maintains the overall condition of the leased premises.